Documentation
Everything you need to integrate and customize KyroChat for your business.
What are AI Support Agents?
AI support agents are intelligent assistants trained on your business knowledge to handle customer inquiries 24/7. In KyroChat, the agent logic lives in a shared core while tenant knowledge, actions, and integrations define what each bot can actually do.
That means one bot can stay consistent across website, messaging, and API-driven surfaces instead of turning into a different implementation for every channel.
Create Your First AgentAgents are part of a larger platform model
Before optimizing prompts or training data, it helps to understand how KyroChat separates shared reasoning, tenant configuration, integrations, and channel adapters.
Agent Setup Guide
Everything you need to know to create and optimize your AI agents
Creating Your First Agent
Step-by-step guide to setting up your first AI support agent.
Choose your AI model (GPT-4, Claude, or Gemini)
Define agent personality and tone
Upload training documents
Test and refine responses
Training & Knowledge Base
Best practices for training your AI agent with relevant knowledge.
Upload PDFs, URLs, and text documents
Structure your knowledge base effectively
Use Q&A pairs for specific scenarios
Regular updates and maintenance
Configuration & Customization
Fine-tune your agent's behavior and appearance.
Set response tone and personality
Configure escalation triggers
Customize widget appearance
Set business hours and availability
Performance Optimization
Monitor and improve your agent's performance over time.
Review conversation analytics
Identify common questions
Refine responses based on feedback
A/B test different configurations
Agent Capabilities
Powerful features built into every AI agent
Multi-language Support
Support customers in 80+ languages automatically
Smart Escalation
Seamlessly hand off complex queries to human agents
Instant Responses
Provide immediate answers 24/7 without delays
Context Awareness
Remember conversation history for personalized support
Customizable Personality
Match your brand voice and tone perfectly
Safety & Compliance
Built-in safety filters and compliance controls
Best Practices
Start with a focused knowledge base and expand gradually
Test thoroughly with real customer questions before going live
Monitor conversations and refine responses regularly
Set clear escalation rules for complex scenarios
Keep your knowledge base updated with new information
Users create, manage, and deploy bots
Sign up, upload documents, customize widgets, monitor analytics, and handle escalations.
Have questions? Our community is here to help. Learn more about our community
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