Request data deletion
KyroChat helps businesses answer customer questions through website chat, WhatsApp and Facebook Messenger. Follow these steps to request deletion of your account, contact information or conversation history held in KyroChat.
How to make a request
- If you chatted with a business, contact that business first. Tell its staff that you want your contact information and conversations stored in KyroChat deleted. Include the business name, the channel you used and an approximate conversation date.
- To delete your own KyroChat account, or if you need help identifying the business responsible for your data, email support@kyrochat.com with the subject “KyroChat data deletion request”.
- Describe which data you want deleted. For a KyroChat account, use your registered email address. For a conversation, include the business name and channel. We may ask for limited information to locate the record and confirm that you are authorized to request its deletion.
Please do not send passwords, access tokens, identity documents or full application records in your initial request.
What happens next
The responsible business or KyroChat support will review your request, verify your authority and explain the next steps. Ask for confirmation when the deletion is complete. If any information must be retained, ask which information and why.
Applications and documents held separately by a connected business, including AIRADS, are managed by that business. Contact it directly to request deletion of those records. Deleting information in KyroChat does not delete copies held by the business or by Meta.
What to include in your email
You can copy this template and include only the details needed for your request.
Subject: KyroChat data deletion request Business or workspace name: Channel: website chat / WhatsApp / Facebook Messenger Approximate conversation date (if applicable): KyroChat account email (if applicable): Data I want deleted: account / contact information / conversations Please confirm the next steps and notify me when my request is completed.
Send the request from your registered account email when possible. If more information is needed to identify a WhatsApp or Messenger conversation, support will explain what to provide. Avoid sending an entire chat history.
Disconnecting a business channel
Workspace owners can disconnect an available WhatsApp connection in Dashboard → Integrations → WhatsApp. Disconnecting changes the connection status. It does not itself delete your contact information or conversation history. Contact support if you need help removing a business connection or its retained data.
Removing access through Meta
Removing KyroChat from your connected apps or business integrations in Meta changes the access you have granted. To request deletion of data already held in KyroChat, also contact the business or email support using the steps above. Removing app access and deleting stored records are separate actions.
This page provides instructions for a deletion request. Opening it or sending an email does not immediately delete your data. To check progress, reply to your original request or email support with the business name and the date of your request.