Refund Policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all paid plans. If you're not satisfied with KyroChat for any reason, you can request a full refund within 30 days of your initial purchase.

This guarantee applies to your first subscription payment only. Renewal payments and add-on purchases are not eligible for the money-back guarantee.

Eligibility Criteria

To be eligible for a refund, you must:

• Request the refund within 30 days of your initial purchase

• Be a first-time customer (not applicable to renewals)

• Have not violated our Terms of Service

• Not have requested multiple refunds in the past

How to Request a Refund

To request a refund:

1. Contact our support team at support@kyrochat.com

2. Include your account email and order number

3. Provide a brief reason for the refund request (optional but helpful)

4. We'll process your request within 5-7 business days

Refund Processing

Once approved, refunds will be processed to your original payment method within 5-7 business days. Depending on your payment provider, it may take an additional 5-10 business days for the funds to appear in your account.

After a refund is issued, your account will be downgraded to the free plan, and access to premium features will be removed.

Non-Refundable Items

The following items are not eligible for refunds:

• Renewal payments after the initial subscription period

• Usage-based charges (e.g., overage fees)

• One-time add-on purchases made more than 30 days ago

• Annual plan renewals

• Enterprise contracts (custom refund terms apply)

Subscription Cancellation

You can cancel your subscription at any time from your account settings. Cancellation will prevent future charges, but you'll retain access to paid features until the end of your current billing period.

Cancelling a subscription is different from requesting a refund. If you want a refund for your current billing period, please follow the refund request process above.

Pro-Rated Refunds

We do not offer pro-rated refunds for partial month usage. If you cancel mid-month, you'll have access until the end of your paid period, but no refund will be issued for unused time.

Downgrades from annual to monthly plans will take effect at the end of the current annual billing period.

Exceptions

In certain circumstances, we may approve refunds outside of our standard policy at our sole discretion. These cases are evaluated individually based on:

• Technical issues that prevented service usage

• Billing errors or duplicate charges

• Service outages affecting your account

Contact our support team to discuss exceptional circumstances.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated revision date. Continued use of KyroChat after changes constitutes acceptance of the modified policy.

Last updated: November 5, 2025