Integrations
Zendesk integration is planned
Zendesk is not currently available. This page records the intended integration boundary.
Zendesk connects the bot to an external support system
Zendesk is part of the integration layer. The shared core should decide when to escalate or create support work, while the Zendesk integration carries that decision into the tenant's support workflow.
Proposed setup flow
- Go to Integrations in KyroChat dashboard
- Click "Connect" on Zendesk integration
- Enter your Zendesk subdomain and API token
- Configure escalation rules and ticket creation
- Map conversation fields to Zendesk ticket fields
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