Human-in-the-Loop
Live Chat Takeover
Seamlessly take over AI conversations when human intervention is needed.
Takeover Process
- Agent sees escalated conversation in dashboard
- Click "Take Over" to join the conversation
- Customer is notified a human agent has joined
- Agent can view full conversation history
- AI suggestions assist agent responses
- When resolved, agent closes or returns to AI
Multi-tenant platform
Users create, manage, and deploy bots
Sign up, upload documents, customize widgets, monitor analytics, and handle escalations.
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