Human-in-the-Loop
Escalation Setup
Configure rules for when AI agents should transfer conversations to human support teams.
Escalation Triggers
- Low confidence score (below threshold)
- Specific keywords detected (e.g., "speak to human")
- Negative sentiment analysis
- Multiple failed attempts
- Customer explicitly requests human agent
- Outside business hours
Multi-tenant platform
Users create, manage, and deploy bots
Sign up, upload documents, customize widgets, monitor analytics, and handle escalations.
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