Configuration Guide
Comprehensive guide to configuring your KyroChat bots for optimal performance and customer experience.
Configure the bot at the right layer
Some settings shape the shared bot core, some belong to tenant behavior, and some are surface-specific. Use the platform logic guide to decide whether a change belongs in instructions, integrations, or the client surface.
Bot Settings
Bot Name
Display name for your bot (shown to customers)
AI Model
Choose GPT-4, Claude 3, or Gemini Pro
Temperature
Control creativity (0.0-1.0, default: 0.7)
Max Tokens
Maximum response length (default: 500)
Context Window
How many previous messages to remember
Personality & Tone
Tone
Friendly, Professional, Casual, or Technical
System Prompt
Instructions defining bot behavior
Response Style
Concise, Detailed, or Balanced
Language
Primary language (80+ supported)
Emoji Usage
Enable/disable emoji in responses
Widget Appearance
Primary Color
Brand color for widget elements
Position
Bottom-right, bottom-left, or custom
Size
Compact, Standard, or Large
Avatar
Upload custom avatar or use default
Welcome Message
First message shown to users
Behavior Settings
Auto-Open
Automatically open widget on page load
Sound Effects
Enable notification sounds
Typing Indicator
Show when bot is typing
Read Receipts
Show message read status
Input Validation
Validate user input format
Escalation Rules
Confidence Threshold
Escalate if confidence < threshold
Keywords
Trigger words for human escalation
Sentiment Analysis
Escalate negative sentiment
Max Attempts
Escalate after N failed attempts
Business Hours
Auto-escalate outside business hours
Integrations
Zendesk
Sync tickets with Zendesk Support
Slack
Send notifications to Slack
Webhooks
POST events to external URLs
Analytics
Connect Google Analytics or Mixpanel
CRM
Sync with Salesforce or HubSpot
Need Help with Configuration?
Our documentation covers all configuration options in detail. Contact support for personalized assistance.
Users create, manage, and deploy bots
Sign up, upload documents, customize widgets, monitor analytics, and handle escalations.
Have questions? Our community is here to help. Learn more about our community
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