Analytics
Metrics & KPIs
Track key performance indicators to measure and improve your AI agent effectiveness.
Important KPIs
- First Response Time: How quickly bot responds
- Containment Rate: Issues resolved without escalation
- Confidence Score: Bot certainty in responses (0-100%)
- Conversation Duration: Average time per conversation
- Customer Effort Score: How easy it was to get help
Multi-tenant platform
Users create, manage, and deploy bots
Sign up, upload documents, customize widgets, monitor analytics, and handle escalations.
Have questions? Our community is here to help. Learn more about our community
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