Analytics
Analytics Dashboard
Monitor bot performance, conversation metrics, and customer satisfaction in real-time.
Key Metrics
- Total Conversations: Number of conversations handled
- Resolution Rate: % of queries resolved by AI
- Average Response Time: Time to first response
- Customer Satisfaction: CSAT score from user feedback
- Escalation Rate: % of conversations escalated to humans
- Top Questions: Most frequently asked questions
Multi-tenant platform
Users create, manage, and deploy bots
Sign up, upload documents, customize widgets, monitor analytics, and handle escalations.
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